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Online Therapy in the Tri-Cities · Anywhere in Washington

Online therapy in the Tri-Cities, Washington.

We see Kennewick, Richland and Pasco residents anywhere in Washington by secure video, the same therapist each session. Most major insurance plans accepted, with a first appointment the same week. We do not have a Tri-Cities office, so a short local bench is not the thing that keeps you from care.

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The Pioneer Memorial Bridge over the Columbia River in the Tri-Cities, Washington

Serving the Tri-Cities, Washington by secure video. Pictured, the Pioneer Memorial Bridge over the Columbia River.

In short

Yes, you can see a therapist in the Tri-Cities online. Counseling Services for Wellbeing connects Kennewick, Richland and Pasco residents with a licensed Washington therapist by secure video, the same person each session. We do not have a Tri-Cities office, so we see you anywhere in the state by video. We accept most major insurance plans and book first appointments the same week.

Does this sound familiar?

You want to talk to someone, and a short local bench should not be the thing in the way.

Let us be clear up front. Counseling Services for Wellbeing does not have an office in the Tri-Cities. We are a Washington practice, and we see Kennewick, Richland and Pasco residents by secure video, the same licensed clinicians who would see you in a room, wherever you are in the state. There is no waitlist to land on and no drive across the metro to whichever of the three cities has an opening. There is a Washington-licensed therapist on a screen, ready to meet you where you already are.

For some people that is exactly the point. For others, being in the room matters, and that is a fair preference. Our three offices sit in the Seattle metro, on the other side of the state from the Columbia Basin, so for most Tri-Cities residents video is the realistic way to work with us.

Online therapy here means a real therapist, the same one each session. Someone who knows your story, and care your insurance can actually reach.

Why the Tri-Cities

Why does online therapy fit the Tri-Cities in particular?

Three things about this corner of southeast Washington make video the realistic way to start. They are specific to here, not a generic case for telehealth.

A big metro with a short covered bench

Kennewick, Richland and Pasco together form a metro of roughly 320,000 people, the largest in southeast Washington, yet only a handful of group practices serve the whole area. For its size the Tri-Cities is thinly covered, so a search for a clinician who takes your insurance often turns up a short list spread across three cities and a waitlist behind it.

A specialized, shift-bound workforce

The Tri-Cities economy runs on the Hanford site cleanup, Pacific Northwest National Laboratory, which employs roughly 6,000 people in Richland for the U.S. Department of Energy, and a large agricultural base. A lot of that work is badged, secured or seasonal, with hours that do not bend for a midday drive to an appointment in another part of the metro.

Far from the west-side provider density

Across Washington only about a third of residents live where the supply of mental health providers is enough to meet the need, by federal shortage data, and the deepest specialty benches sit on the west side, hours away over the Cascades. Seeing a Washington-licensed clinician by video widens the pool well past whoever has a Tri-Cities opening this month.

This is one service for the whole metro. Kennewick, Richland, Pasco and West Richland share the same Columbia Basin reality, and we see residents across all of it by secure video, the same way.

What we offer

Online therapy for adults across Kennewick, Richland, Pasco and the wider Tri-Cities.

It is built for the person whose local options, not their motivation, are the thing standing in the way of starting.

A Hanford-area or energy-sector schedule

Your badged or secured hours on the Hanford site, at PNNL or with a DOE contractor rule out a midday drive across the metro, so video care fits inside the workday.

A healthcare, agriculture or education worker on a fixed shift

You need care that bends around the workday, from a private space on a break, not a drive between Kennewick, Richland and Pasco and back.

Carrying stress, burnout, anxiety or low mood

You are tired of putting it off because the covered list is short, and you want to stop white-knuckling it while you wait for a local opening.

Working through relationship strain or a transition

You want a licensed clinician, not a self-help app, and a steady person who stays with you through it.

New to therapy and wanting a low-friction start

A first session from your own space, with the drive across the metro deleted, is an easier way to take the first step.

You want consistency, not a rotating platform

You do not want a different counselor every few weeks, so you are looking for one therapist who stays with you over video.

You do not have to choose between staying close to home and getting support. And if you would rather be in the room, the same care is available in person at our Seattle offices.

Our approach

How does online therapy work at Counseling Services for Wellbeing?

Online therapy here works the same way our in-person care does, matched at intake to one Washington-licensed therapist who stays with you, delivered over secure video built for healthcare. The format changes, the quality of the relationship does not.

1

Reach out

A short form or a call. We learn what you are working on and whether video fits, which for most Tri-Cities residents it does. A real person from our team reviews each one before reaching out, so the first step is never a portal you talk to alone.

2

Matched at intake

We pair you with a Washington-licensed therapist whose approach fits what you are working on, drawn from a full statewide bench rather than the metro's short list of covered options. The match is the priority, not the next open slot, and that one therapist learns your story and stays with you.

3

Start this week, from home or a closed office door

First appointments are available the same week, over secure video built for healthcare. You join from a private space on a phone, tablet or computer, and we walk you through exactly how it works before your first session.

Why Tri-Cities residents choose us

A real Washington practice that serves the Tri-Cities by video, with the same therapist each session.

Counseling Services for Wellbeing is a Washington mental health practice. Our clinicians are licensed in Washington, which is what lets us see Kennewick, Richland and Pasco residents by secure video. The whole team works under our clinical director, an AAMFT-approved supervisor. We hold a 4.8-star rating across 338 reviews. We accept most major insurance plans, including Premera, Regence, Kaiser, Aetna, Cigna and UnitedHealthcare, and we book first appointments the same week. Research finds that for many people online therapy works as well as in-person care, a view the American Psychological Association echoes when it notes telepsychology can be as effective as in-person treatment for a range of concerns.

One therapist who knows your story. Matched at intake so the fit is right. Secure video that meets the privacy bar. A whole-person lens carried straight into video care. The practice was built on the idea that mental health care should account for the whole person, not just the presenting problem, so we pay attention to sleep, energy, stress and the patterns around you, whether you meet us with CBT, EMDR or DBT on a screen.

What our team sees with Tri-Cities-area clients. A lot of the people who reach us from the Columbia Basin describe the same thing, a real desire to start and a short list of covered local options to start with. They tell us they searched the three cities, found a handful of practices, and hit a waitlist or a cash-pay-only answer. Burnout, anxiety, the weight of a demanding shift-based job and relationship strain come up often. For many of them the relief is as much about skipping the hunt for a local opening as it is about the hour itself, because care finally arrives without a drive across the metro.

Clinical content reviewed by Issy Kleiman, LMFT, AAMFT-approved supervisor and clinical director at Counseling Services for Wellbeing.

How we compare

Counseling Services for Wellbeing vs. other ways for Tri-Cities residents to get therapy.

In-person Tri-Cities practices Online-only national platforms Counseling Services for Wellbeing
An office to sit in, in the Tri-Cities
A room in one of the three cities
Video only, no offices
No Tri-Cities office, video statewide
Lowest cost or 24/7 in-app messaging
Session-only, often higher cost
Low-cost plans and built-in chat
Care happens in your sessions
The same therapist each session
Usually the same therapist
Often a rotating pool
One therapist who stays with you
First appointment in days, not weeks
Often a months-long waitlist
Quick app-driven sign-up
Same-week first appointments
Coordinated therapy and psychiatry
Often refers psychiatry out
Therapy and meds run separately
Therapy and psychiatry in one practice
Most major insurance plans accepted
Varies, often a few plans
Often cash-pay only
Most major insurance plans accepted

  • An office to sit in, in the Tri-Cities

    • In-person Tri-Cities practicesA room in one of the three cities
    • Online-only national platformsVideo only, no offices
    • Counseling Services for WellbeingNo Tri-Cities office, video statewide

  • Lowest cost or 24/7 in-app messaging

    • In-person Tri-Cities practicesSession-only, often higher cost
    • Online-only national platformsLow-cost plans and built-in chat
    • Counseling Services for WellbeingCare happens in your sessions

  • The same therapist each session

    • In-person Tri-Cities practicesUsually the same therapist
    • Online-only national platformsOften a rotating pool
    • Counseling Services for WellbeingOne therapist who stays with you

  • First appointment in days, not weeks

    • In-person Tri-Cities practicesOften a months-long waitlist
    • Online-only national platformsQuick app-driven sign-up
    • Counseling Services for WellbeingSame-week first appointments

  • Coordinated therapy and psychiatry

    • In-person Tri-Cities practicesOften refers psychiatry out
    • Online-only national platformsTherapy and meds run separately
    • Counseling Services for WellbeingTherapy and psychiatry in one practice

  • Most major insurance plans accepted

    • In-person Tri-Cities practicesVaries, often a few plans
    • Online-only national platformsOften cash-pay only
    • Counseling Services for WellbeingMost major insurance plans accepted

We do not have a room in Kennewick, Richland or Pasco to sit in, and we are not the cheapest app with a 24/7 message thread. We are the option that gives Tri-Cities residents the same therapist each session, takes most major insurance plans including the Premera, Regence, Kaiser and Aetna plans many local workers carry, gets you in this week by secure video, and can coordinate therapy with psychiatry inside one Washington practice.

Insurance & coverage

Most major insurance plans accepted

Kaiser Permanente Premera Blue Cross Regence Blue Cross Blue Shield Aetna Cigna UnitedHealthcare Optum Humana Wellpoint Carelon LifeWise First Choice Health Network Coastal Administrative Services Medicare Tricare Triwest

Many Tri-Cities workers carry commercial coverage through Hanford and Department of Energy contractors, PNNL, the hospital systems and large agricultural employers, which usually runs through carriers like Premera, Regence, Kaiser and Aetna. We confirm your specific plan before your first session, so online care here does not have to be cash-pay only the way many national telehealth platforms are.

Employer coverage

If you have commercial coverage through a Tri-Cities employer, you are most likely already covered.

Much of the Tri-Cities workforce carries employer health plans through the Hanford and energy sector, the hospital systems and the agricultural base. The carriers those plans run through are ones we work with.

The Tri-Cities economy is anchored by the Hanford site cleanup and its Department of Energy contractors, by Pacific Northwest National Laboratory, which employs roughly 6,000 people in Richland, by the Trios and Kadlec hospital systems, and by a large agricultural base across the Columbia Basin. The commercial health plans those employers offer generally run through the major carriers, names like Premera, Regence, Kaiser, Aetna, Cigna and UnitedHealthcare. Because we work with those carriers, online therapy with us is usually reachable on the plan you already carry, rather than a cash-pay arrangement the way many national telehealth apps are.

Telehealth therapy is generally a covered behavioral health benefit on these plans, billed the same way an in-person session would be. What it actually costs you depends on your specific plan, your deductible and where you are in the year, so we do not want to quote a copay we cannot stand behind. We confirm your exact plan and what to expect before your first session, so you start with a number rather than a guess.

If you are on Tricare through a connection to the military or a federal contract, or on Medicare, we work with those too. The point is simple. The plan you carry from a Tri-Cities employer is usually one we can bill, so coverage is rarely the thing that should hold you back from starting.

The team

Washington clinicians who see Tri-Cities-area clients by secure video.

A team that works by secure video across anxiety, depression, trauma, burnout and couples, deeper than the few here. We match you with one therapist whose focus fits what you are working on, and they stay with you.

Eric Johnson MA, LMHC

Eric Johnson MA

LMHC
CBTAnxietyDepressionTraumaTelehealth
Read bio Book with Eric

Janine Griggs, MSW, LICSW

Janine Griggs

MSW, LICSW
CBTDBTAnxietyVeteransTelehealth
Read bio Book with Janine

Anne Rochon, MEd, LMHC

Anne Rochon

MEd, LMHC
EMDRTraumaLife transitionsPerson-centeredTelehealth
Read bio Book with Anne

Kore Fredericks MA, LMHCA

Kore Fredericks MA

LMHCA
CBTACTAnxietyADHDTelehealth
Read bio Book with Kore

Adina Brown, LMFTA

Adina Brown

LMFTA
GottmanCouplesRelationshipsAnxietyTelehealth
Read bio Book with Adina

+ Meet the full team

Washington clinicians across all three offices and by secure video.

Meet the team

A deeper bench of Washington clinicians than the few here. Tell us what is going on and we will match you with the right person, by secure video.

Where to meet

Secure video anywhere in Washington, including the Tri-Cities, or three offices if you would rather be in the room.

Counseling Services for Wellbeing serves the Tri-Cities and all of Washington by secure video, so where you live is not a barrier to good care. We also have three offices across the Seattle metro, about three and a half to four hours west, and you can move between video and in-person sessions as your life changes.

Secure video, Tri-Cities and statewide

Kennewick, Richland, Pasco, West Richland and anywhere in Washington. The same therapist each session.

Online therapy in Washington →

Green Lake, Seattle

North Seattle, Wallingford, Ravenna, Roosevelt

View office →

Burien

White Center, SeaTac, Normandy Park, South King

View office →

Smokey Point, Arlington

Arlington, Marysville, north Snohomish

View office →
Frequently asked questions

What Tri-Cities residents ask before starting online therapy.

Do you have an office in the Tri-Cities?

No. Counseling Services for Wellbeing does not have a Tri-Cities office. We are a Washington practice and we see Kennewick, Richland and Pasco residents by secure video anywhere in the state, with the same licensed clinicians. Our three physical offices are in the Seattle metro, about three and a half to four hours west, so for most Tri-Cities residents video is the realistic way to work with us.

Do you serve Kennewick, Richland and Pasco the same way?

Yes. This is one statewide telehealth service for the whole Tri-Cities metro, so all three cities, plus West Richland and the rest of Benton and Franklin counties, are seen the same way by secure video. Where in the metro you live does not change the care, the therapist or the access, because the sessions come to you wherever you are rather than tying you to one of the three cities.

There are only a handful of group practices here. Can online therapy help with that?

Yes. The Tri-Cities is a metro of roughly 320,000 people, but only a handful of group practices serve the whole area, so the wait for a covered local opening is real. Secure video opens access to a full bench of Washington-licensed clinicians, so you are not limited to whoever has an opening across the three cities this month. Instead, you can be matched with a therapist whose approach fits and start the same week from home.

Do you take the commercial plans common with Hanford, PNNL and healthcare employers?

We accept most major insurance plans, including Premera, Regence, Kaiser, Aetna, Cigna and UnitedHealthcare. The commercial plans many Tri-Cities workers carry through Hanford and Department of Energy contractors, PNNL, the hospital systems and large agricultural employers usually run through these same carriers. We confirm your specific plan and coverage before your first session, so you know what to expect rather than guessing.

Are your therapists licensed in Washington?

Yes. Every clinician who sees Tri-Cities clients is licensed or working toward licensure in Washington under senior supervision. Washington licensure is what lets us see Kennewick, Richland and Pasco residents by secure video even though we have no office in the metro, so geography is not the limit, your schedule and goals are.

How soon can I be seen?

First appointments are available the same week, which can be far faster than waiting for a covered opening in the metro. Much of the local market books weeks out or is cash-pay only, so you do not have to white-knuckle a long wait to start. We are accepting new clients now by secure video and will find the first opening that fits your schedule.

Do I need to live in one of the three cities exactly to be seen?

No. We serve all of Washington by secure video, including West Richland, Burbank, Finley and the rest of the Benton and Franklin county area, so where in the Columbia Basin you live is not a barrier. Because our clinicians are licensed in Washington, geography is not the limit, your schedule and your goals are what shape the care.

Will I see the same therapist each session online?

Yes. You are matched with one therapist who learns your story and stays with you session to session, rather than a rotating pool that hands you to whoever is free. That continuity is the heart of how we work and the main thing that sets us apart from the big national telehealth platforms, where the face often changes.

How much does therapy cost in Washington if I use insurance?

With insurance you usually pay a copay or a share of the session rather than the full cash rate, and the amount depends on your specific plan and where you are in your deductible for the year. We accept most major insurance plans, including the Premera, Regence, Kaiser and Aetna plans many Tri-Cities workers carry through their employers. We confirm your exact plan and what to expect before your first session, so online therapy here does not have to be the cash-pay arrangement many national platforms are.

Can I get both therapy and a psychiatrist in one place?

Yes. Counseling Services for Wellbeing offers therapy and psychiatric medication management inside one Washington practice, so if it turns out you want both, they can be coordinated rather than run by two offices that never talk. Many Tri-Cities practices and national platforms refer the medication side out. If you are not sure which you need, that is a normal place to start, and we help you sort it at intake. You can read more about online psychiatry in Washington if that is part of what you are weighing.

If you need help now

Tri-Cities mental health resources.

Online therapy is for ongoing support, not an emergency. If you or someone you care about is in crisis, these reach a real person right now, and they are free.

988 Suicide and Crisis Lifeline

Call or text 988 any time, day or night. It is free, confidential and answered around the clock for anyone in the country who is struggling or worried about someone else.

Benton-Franklin crisis line

The local 24-hour behavioral health crisis line for Benton and Franklin counties is 509-792-1747. It is the regional option staffed for mental health emergencies across the Tri-Cities.

Nearest emergency room

For a medical or psychiatric emergency, the Tri-Cities hospitals with 24-hour emergency departments are Trios Health at 3780 Plaza Way in Kennewick and Kadlec Regional Medical Center at 888 Swift Blvd in Richland. In an immediate emergency, call 911.

For ongoing care, here is the honest part. We do not have an office in the Tri-Cities. Our nearest physical office is in the Seattle metro, about three and a half to four hours west, and most Tri-Cities clients are seen by secure video rather than making that drive. If you would rather be in the room, those offices are open to you, and otherwise the same Washington-licensed team meets you on a screen.

Also see

Related care from our team.

YakimaOnline therapy in YakimaLearn more → SpokaneOnline therapy in SpokaneLearn more → Telehealth hub Online therapy in Washington Learn more → Anxiety Anxiety therapy by video Learn more → Depression Depression therapy by video Learn more → Telehealth Online psychiatry in Washington Learn more →
Take the next step

Good care should not depend on whether a covered clinic across the metro happens to have an opening.

Request an appointment today and we will match you with a Washington-licensed therapist who fits what you are working on, by secure video, often within the same week. Counseling Services for Wellbeing accepts most major insurance plans, sees Tri-Cities residents anywhere in Washington by secure video, and keeps you with the same therapist whether you meet from home or in person at our Green Lake, Burien and Smokey Point offices. If you want the statewide picture first, start at our online therapy in Washington hub.

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